Returns and Exchanges
Returns and Exchanges for Defective, Incorrect, or Damaged Items
If you receive a defective item or an item different from your order, please contact us by phone or email within 7 days of delivery. We will promptly exchange it for a non-defective item, with all shipping and handling costs covered by us. If a replacement is unavailable, we may issue a refund instead.
Customer Convenience Returns (Incorrect Image or Size)
We do not accept exchanges for customer convenience. The return period is 7 days after delivery; we cannot accept returns after 8 days or more have passed. The shipping costs for the initial delivery upon return will be the customer's responsibility. Please refrain from returning products that have already been used. Refund processing will be carried out as soon as the returned items are received and inspected.
We cannot accept returns or exchanges in the following cases:
- Items where 8 days or more have passed since delivery
- Items that have been soiled or damaged while in the customer's possession
- Items specified as non-returnable on their respective product pages
- Clearance or outlet items
- Items shipped overseas or taken out of the country
- Products that have been used
- Exchanges for other products
- Items requested with gift wrapping
Please follow the steps below when packing your return:
- Use the original packing materials from arrival to place the product back in the box.
- Crumple up newspaper or similar material and place it inside the box to ensure the product does not move.
- Seal the cardboard box with tape and ensure that there is no rattling sound when shaking the box up, down, left, and right.
※ Please note that if you hear a rattling sound, the item is not properly secured and may be damaged during transit.
Inquiries
TEL: 0955-42-6111 (Weekdays 9:00–17:00, excluding weekends and holidays)
MAIL: office@yamatotoujiki.co.jp
