FAQ
Important emails such as inquiries replies and order confirmations will be sent from the address below.
office@yamatotoujiki.co.jp
If you are using a spam filter, etc., please set it so that it can receive emails from this address. If you still do not receive the email, please contact us using the contact form .
Q&A
I didn't receive an order confirmation email
Order confirmation emails will be sent from the address below.
office@yamatotoujiki.co.jp
If you are using a spam filter, etc., please set it so that it can receive emails from this address.
If you still do not receive the email, please contact us using the contact form .
I want to cancel my order
It is possible to cancel an order before the product is shipped (the shipping completion email has not been received).
Please send us your order ID and your cancellation request through the contact form .
When will the product be shipped after ordering?
After ordering, we will deliver the product in about 2 to 5 business days.
In the unlikely event that an item is out of stock, we will notify you of the shortage within 2 business days and discuss the delivery time.
I would like you to issue a receipt
Please let us know from the inquiry form after ordering.
How much is the shipping cost?
Free shipping for purchases over 11,000 yen (tax included).
For orders under 11,000 yen (tax included), the shipping fee is 880 yen (tax included) nationwide.
Please tell me the payment method
- Credit card [VISA / Master card / JCB / americanexpress]
- PayPal
- amazon pay
- Rakuten pay (in preparation)
- Cash on delivery (Sagawa Express)
I have placed an order, can I change the payment method?
We are sorry, but it is not possible to change the payment method after placing your order. If you really wish to make a change, please send a cancellation request using the inquiry form and place your order again using your preferred payment method.
Can you do gift wrapping?
We accept gift wrapping free of charge. Please check this out for details.
https://realita.jp/pages/gift-wrapping
If I purchase multiple items, is it possible to wrap them individually?
Is possible. If you are purchasing multiple items and would like them individually wrapped, please request this in your order notes. Unless otherwise specified, all purchased items will be wrapped and delivered together.
Can you put on a noshi?
If you need a noshi hanging for gifts, etc., you can use it for free.
Please check this out for details.
After placing your order, please send your request using the inquiry form .
I would like to know the stock status of the product
Please use the inquiry form to let us know the product name and quantity you are considering. We will check the latest stock status.
I received a defective product and would like to exchange it.
If you receive a defective product or a product different from the one you ordered, please contact us within 3 business days and we will promptly replace it with a good product at our expense.
We apologize for the inconvenience, but please contact us via email or the chat icon on the bottom right.
I want to return it because it is different from the image I thought
Please contact us within 3 business days and return it within 5 days.
In that case, the return shipping fee will be borne by the customer.
Please note. In addition, please refrain from returning the product after use.
Are there any points to note when returning an item?
Click here for more information on precautions when returning items.
Realita Ceramic Store
Realita Ceramics Store is a store operated by a wholesaler that deals in ceramics from the Hizen area, mainly Arita ware for over 100 years. Arita ware is a production area with a long history, celebrating 400 years as the birthplace of porcelain in 2016. This is an online store that connects a wide variety of modern lifestyles with Arita ware (Hizen pottery) while paying respect to history, tradition, and all the craftsmen and techniques that support them.
Sustainability
Precious Amakusa clay, the raw material for Arita ware. In order not to waste the finite resources provided by nature, we crush and reuse unsaleable B products produced during the manufacturing process. In addition, for the first time in the production area, we have developed recycled ceramic clay with a rich texture that is blended with iron-rich pottery stone, which is rarely used for Arita ware, which requires whiteness.
Environmental Initiatives